Staff PM at Smith.ai · Fractional CPO · Agentic AI

Patrick Wu

I build AI products that ship — and the metrics to prove it.

500% ARR growth at STEEZY. 30%+ cost reduction through voice AI at Smith.ai. Multi-agent systems in production at scale.

Track Record

Experience

Mar 2024 – Present Series A

Staff Product Manager

Smith.ai · Remote

30%+ cost reduction$2M+ ARR potential

Shipped the voice AI platform, multi-agent QA systems, and LLM infrastructure powering Smith.ai's AI product strategy.

  • Architected Voice Assistant 2.0 with AI-to-human handoff orchestration, reducing operational costs by 30%+ while establishing new revenue streams
  • Built multi-agent QA system evaluating thousands of calls in real-time; extended into AI Call Analysis flagging patterns behind preventable churn
  • Evaluated and selected LLM vendors across OpenAI, Anthropic, AWS Bedrock, and GCP — framework drove 40% improvement in engineering velocity
  • Drove LLM migration from GPT-4 to GPT-5.2, improving conversation quality without increasing cost
Jul 2023 – Present Consultancy

Founder / Fractional CPO

A Product Company · Los Angeles, CA

50%+ faster hiring40+ person orgs

Fractional CPO embedded with early-stage startups — owns roadmap, builds product infrastructure, and prepares teams for their first full-time PM hire.

  • Architected product hiring infrastructure for hyper-growth Series A companies, reducing time-to-hire 50%+
  • Embedded as operating CPO in 40+ person product/design/engineering orgs — hands on the roadmap, not advisory
  • Worked with marketplace and creative-industry founders from zero product process to working PMF
Sep 2021 – Feb 2023 Series A

Director of Product

STEEZY Studio · Los Angeles, CA

$1M → $6M+ ARR9K → 60K MAU

P&L owner who transformed a $1M startup into a $6M+ revenue platform while scaling the entire product org.

  • Achieved 500% revenue growth from $1M to $6M+ ARR, directly enabling Series A funding
  • Built and scaled product organization from 6 to 18 full-time employees; managed P&L and led 6 direct reports
  • Drove 567% user growth from 9K to 60K MAU while improving conversion from 3% to 7.5%
  • Secured strategic partnerships with Universal Music and Warner Music
Mar 2020 – Sep 2021 Seed

Senior Product Manager

STEEZY Studio · Los Angeles, CA

5x revenue growthSolo PM pivot

The sole PM who redesigned STEEZY during COVID — setting off the 500% revenue run that followed.

  • Pivoted STEEZY's business model as the sole product hire during COVID, capturing the surge in online fitness demand
  • Built the product frameworks — prioritization, feedback loops, iteration cadence — that scaled to support 5x revenue growth
  • Led cross-functional teams through rapid iteration cycles, establishing the PLG motion that drove subscriber growth
Nov 2018 – Feb 2020 Growth (Acquired by Shell)

Product Manager

Inspire · Santa Monica, CA

$153M opportunity50% email improvement

Validated a $153M B2C clean energy market opportunity at a startup later acquired by Shell.

  • Validated $153M market opportunity in B2C renewable energy subscriptions
  • Architected IoT product experience for connected thermostats and smart home devices
  • 50% improvement in email campaign performance through data-driven testing
Jul 2017 – Nov 2018 Enterprise

Product Manager – Digital

Beachbody · El Segundo, CA

$2.4M+ annual revenue1.8M+ downloads

Led two product pods to 53% subscription growth on apps with $2.4M+ revenue and 1.8M+ downloads.

  • Led two product pods (12+ devs/designers) managing apps generating $2.4M+ annual revenue with 1.8M+ downloads
  • 53% subscription growth and 100%+ increase in LTV/MRR through onboarding optimization
  • Improved App Store rating from 3.7 to 4.9 stars with 10x review volume
  • Implemented GDPR (EU) and CASL (Canada) compliance for global market expansion
Mar 2016 – Jun 2017 Early Stage

Product Manager

TextMarks · Los Angeles, CA

First 10 enterprise clients3x testing efficiency

Launched the product line that secured TextMarks' first 10 enterprise clients.

  • Launched new product line securing first 10 enterprise clients
  • Led development team of 3 engineers through product validation and market launch
  • Improved testing efficiency 3x via Gherkin framework implementation
U
Jul 2013 – Jul 2015 Bootstrapped

Co-Founder & Product

Unbooked Appointments · Los Angeles, CA

$100K raised100+ SMB clients

Built two-sided marketplace from concept to $100K funding and 100+ SMB clients.

  • Built and launched marketplace platform from ideation through $100K funding, achieving PMF
  • Scaled user acquisition to 100 new users/week and 450 daily active users
  • 90% retention improvement through user feedback and rapid iteration
  • Led offshore dev team of 10 engineers and designers
Capabilities

Skills

Self-assessed with honest gaps — because knowing your limits is part of the job.

AI / ML

Voice AgentsMulti-Agent SystemsLLM Product StrategyAgent ObservabilityEvaluation FrameworksHuman-in-the-LoopPrompt EngineeringOpenAI / Anthropic / Bedrock
Scope note
  • MLOps infrastructure ownership (I partner with ML engineers)
  • Model training (I work with trained models, not train them)

Leadership

P&L OwnershipTeam Building (6→18)Cross-Functional LeadershipOrg TransformationVendor EvaluationEnterprise Partnerships
Scope note
  • Managing PMs who manage PMs — I've led IC PMs, not PM managers
  • C-suite reporting — Director/VP level, not yet Chief Product Officer
  • Org sizes above 25 — largest team I've built was 18 people total

Product & Growth

Product StrategyGrowth AnalyticsA/B TestingConversion OptimizationProduct-Led GrowthSelf-Service AcquisitionBehavioral Analytics
Scope note
  • Pure enterprise sales-led motion — strongest in B2C, prosumer, and PLG
  • Marketplace liquidity at 1M+ supply-side scale (have done early-stage)
  • Hardware / physical product experience — I'm entirely digital/software

Technical

API ArchitectureReal-Time Event TrackingAnalytics InfrastructureMCP IntegrationsAgent Orchestration
Scope note
  • Direct engineering (I partner with engineers, I do not write production code)

Compliance

GDPRCCPACASLEnterprise Security
Talk to the Résumé

Ask Me Anything

A decade of shipped AI products, real metrics, and leadership decisions — all queryable. Ask about specific products, how tradeoffs were made, or how he'd approach your problem. Every answer comes from actual work, not theory.

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Fractional · Consulting

Fractional CPO / AI Strategy

Embedded product leadership for seed to Series B teams — not advisory, operator-level. Roadmap ownership, team builds, AI strategy, and PMF development without the full-time commitment.

Full-time

Director of Product / VP PM

AI-native companies at Series A through C+. Deep experience with voice AI, multi-agent systems, and growth platforms. Los Angeles based, open to remote.